Did you know that Hint has a feature set called Advanced Plan Admin that enables you to show patients the value and savings that your DPC membership provides at every interaction?

As Sarah L. from Trailhead Clinics shared in a recent product conversation, "We aren't losing as many patients because they can see what they're saving by being a member."

With a quick one-time setup, this feature set not only shows value to members, but helps you save time by tracking the set number of office visits, labs and/or annual exams included with your DPC membership plan(s) automatically, ensuring you never have to flip through a plan binder again!

As we head into the back half of 2023, now is a great time to setup and update the settings associated with this feature set.

• Coverage Rules
• Charge Routing & Invoice Settings,

It's also a great time to refresh yourself and your team on the time-saving The New Charge Button flow that is part of this feature set.

We look forward to sharing more tips and tricks on for fully utilizing all that Hint has to offer your business.

Thank you, and don’t hesitate to reach out with any questions to support@hint.com.

The Hint Team

Over the past 3 months we've been focused on improving key clinical workflows for clinicians, and increasing app stability and performance. Getting changes into our clinicians' hands quickly was a priority for us this quarter as we worked to unlock more effective clinical workflows.

To that end, we pushed 150 fixes and features in the last 3 months, averaging 2.5 releases per day.

Here are just a few of the new additions since launch back in Apr:

1. As illustrated above, clinicians can now add more structured diagnosis information to a member's chart.This is part of an ongoing effort to deepen the feature sets available to our clinicians during their interactions with members.We're prioritizing workflows that surface important insights quickly and put customization and control of what info matters into the hands of the clinician.These changes help to reduce clinical errors, and provide individualized care for members.
2. We invested into our integration partnerships to improve stability in ordering labs.This work ensures that lab order results are returned to Hint Clinical accounts.If lab results fail for any reason, this allows us to notify the labs and partners to reinitiate the results returning into Hint Clinical.
3. We added the ability to import clinical information in PDF formats.This capability means that customers wishing to switch to Hint's All-In-One platform can bring their clinical data with them to ensure continuity of care for their members.Imported data is stored on HIPAA compliant servers and is available within the Files section for each practice member.This effort is the beginning of our work to make it easy and fast to switch to Hint's All-In-One.

The next quarter will see us continue to focus on new features and bug fixes that drive more effective clinical workflows, customization, and even better app performance.

We're excited to offer a taste of what's sure to be an incredible Hint Summit experience with this programming teaser!

The Hint Summit sessions will feature inspirational keynotes by multi-disciplinary artist, Allison Massari, US Navy Captain, Physician Executive, and Thoracic Surgeon, Dr. Hassan Tetteh, and Hint’s Co-founder & CEO, Zak Holdsworth featuring surprise special guests!

We have a healthy mix of panels, fireside chats and short talks that will be distributed throughout both days to provide you with invaluable insights and energize you around all things related to the direct care movement.

Over the coming weeks we are releasing enhancements to the Health Summary which will result in more functionality and insight at-a-glance.

The first of these enhancements was released today and included:

• Styling changes to the Clinical Health Profile
• Adding hierarchy and title to the section now know as Health History

Explore the update by Opening a Member's Health Profiles > View the Health Summary on the left side.

As part of HIPAA's exceptions for the collection of payment, Hint will start sending past due invoice emails without the need for an ePHI waiver to be accepted. Your patients will start receiving the following billing notifications, even if they haven't yet signed the ePHI wavier.

This change will be effective Monday, May 15, 2023.

The three emails that may now be sent to patients without ePHI waiver acceptance:
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• Patient Notification 2 - Customer Invoice
• Patient Notification 9 - Charge Failed
• Patient Notification 10 - Charge Failed (Follow-Up)

As a reminder, all notifications can be viewed, customized, and disabled at Admin>Notifications.

We're going to be announcing new releases, product insights, best practices, and other Hint happenings here in app and on our Hint News Center. News can be read and revisited at any time to learn on your own time.

This is just another way we continue to iterate and evolve the Hint customer experience. 🎉